We train people and run projects since 2008, globally. Our foundation is Stanford's approach for human-centered design.

Design Thinking

 Our Design Thinking approach. 

Your Strategy for a Human-Centered Competitive Edge
Nowadays, organizations increasingly face multifaceted problems and complex business environments. Silo company structures, traditional processes and well-fostered strategies often hinder organizations to thrive in their marketplace. An openness needed to adapt new technologies and integrate real customer needs is missing. Declining profits, stagnating market shares and decreasing productivity are just a few of the resulting disadvantages.
How can businesses thrive in a complex environment?
By integrating Design Thinking, the organization gains a new process, mindset and tools to efficient and effectively develop solutions to main challenges. The outcome can result in a new service, product or business models for customers or internal stakeholders. As it is not limited to single functions, it can also transform departments - e.g. finance, marketing, HR - into agile profit centers.
What are the main characteristics of Design Thinking?
Design Thinking acknowledges that businesses not paying attention to their customers are bound to fail. Over time it even widened the focus and now emphasizes a “human-centered” approach: the human being is at the center of the solution. Consequently, values like empathy, diversity and openness are constantly applied in interdisciplinary teams. Understanding the true needs of a person and crafting tangible solutions quickly sets this method apart from regular brainstorming sessions. Prototypes are created in order to visualize ideas, gain feedback from users and decrease R&D budgets.
How does a Design Thinking process look like?
With the goal of integrating customer needs, taking into account technological requirements and ensuring business success, Design Thinking is marked by a five-step process:
What are the outcomes of Design Thinking projects?
Design Thinking projects create actionable solutions to your most pressing problems and competitive business models.
We achieve this by:
  • Defining relevant challenges
  • Understanding your customer needs
  • Creating insights and opportunity areas
  • Developing ideas from several point of views
  • Crafting prototypes to engage with
We are experts in the field of digital innovations, so in our Design Thinking process we often create prototypes with our clients ranging from low to high fidelity.  Our gallery below provides you with some examples covering prototypes in various stages.

Want to learn more? Enjoy!

 Case studies. 

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Industry 4.0: Growing into the Digital Age

Riding the wave and starting to integrate digital aspects into the business without further analysis is one approach. A more successful one has been chosen by the largest high performance materials manufacturing company: they asked themselves how to provide (digital) value-added services to their product-focused portfolio.


To build an internationally focused solution, we conducted interviews worldwide (Japan, China, US, Europe) to gain a deeper understanding of end-customers as well as supply chain intermediates. Needs and challenges centered around the maintenance part of machines and the project team designed several human-centered solutions.


One of them being a mobile video and help application ensuring 24/7 support and reduction of downtime. The go-to market with this product will take place end 2017.

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IT Management Partner St.Gallen AG (ITMP) | Oberer Graben 6 | 9000 St.Gallen, Switzerland

© 2017 by ITMP

Wireframing App

Low fidelity app prototyping. Take some paper and scissors and easily test different versions of your app.